Most (actually none) of you will recall a scathing Blog post on Square dated September 12, 2013. Square is a credit card payment system where small merchants hook the Square device on their smart phone and try to convince customer to go without a receipt or give up and email or text address to get a receipt. In Tom’s encounter, the merchant was not well-trained on using Square.
I think the market is telling Square that they would rather not use this second-rate service. This may be an even better outcome than unanimous induction into the Customer Service Hall of Shame.