An ever unforgiving and vindictive Tom celebrates Square losing $100 Million in 2013

Most (actually none) of you will recall a scathing Blog post on Square dated September 12, 2013.  Square is a credit card payment system where small merchants hook the Square device on their smart phone and try to convince customer to go without a receipt or give up and email or text address to get a receipt.  In Tom’s encounter, the merchant was not well-trained on using Square.

I think the market is telling Square that they would rather not use this second-rate service.  This may be an even better outcome than unanimous induction into the Customer Service Hall of Shame.

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